Help and Frequently Asked Questions

About Training In A Box

Order Related Questions

Product Related Questions

General Advice

What is Training In A Box?

Training In A Box is Britain's best-selling range of fire training products. It's a brand name of Bonus Fire Ltd. who have been trading for over 30 years and are proud to boast 1000s of customers including The NHS, BUPA, Rolls Royce, Skype, The Salvation Army and many more.

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What do you get?

In every Training In A Box pack you get the actual training disc (DVD, CD-ROM or PowerPoint) and a Document CD containing all the Worksheets, Questionnaires, Certificates and more - in fact everything you need to run a fast, effective, professional training session for your staff.

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What make Training In A Box so effective?

The DVDs feature 'Pause Points' giving you time to discuss each section with your staff. Each pack comes with a Document CD containing fact sheets, questionnaires and certificates for you to print off and use as often as you like. There are three versions for general workplaces, and two especially for hospitals and care homes, so you can choose the one that's most directly relevant to your staff. Our best-seller 'How to Choose & Use Fire Extinguishers' includes subtitles in Polish, Lithuanian, French and Russian. Our DVDs are always easy to use and understand. They are clear and concise enough to hold your trainees' without losing their interest.

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Who developed the product range?

All our training products been devised alongside Ron Turner G.I.FIRE.E, M.I.O.S.H. Ron has spent all his working life dealing with Fire & Safety. On leaving the army as a qualified nurse he spent 10 years with the West Yorkshire Fire Brigade then moved on as the Fire & Safety Officer at an oil refinery. After 6 years, he established his own company, The Fire & Safety Consultancy and worked with clients such as The Petroleum Training Federation, The British Safety Council and all the major oil and gas companies, including offshore. He is a Member of IOSH, a Graduate of the Institute of Fire Engineers and a Member of the Association of Petroleum and Explosives Administration. He is also a qualified trainer/instructor in the ADR courses, covering 7 out of the 9 categories of the dangerous substances.

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How much does carriage cost?

For orders with value up to £100 we add £9 for carriage
For orders with value of £100-£249 we add £16 for carriage
Any order over £250 is FREE OF CARRIAGE

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When will my order be delivered?

Providing we have stock we aim to dispatch orders within 3 days. With a bit of luck, if we receive your order before 1pm you may get your goods the next day - though we don't like to guarantee this. We do not offer an over night guaranteed service.

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Can you deliver outside of the UK?

No. We regret that at this time delivery can only be made within mainland UK.

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Do you pass my information on to anyone else?

No. And we never will. We know how annoying unsolicited mail can be and we promise not to sell your information on to other companies for their marketing purposes.

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How can I pay for my order?

To help maintain our low prices we only accept payment on-line at the time of ordering. We accept all major credit cards. We do not offer credit terms and nor do we accept cheques.

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How secure are my credit card details?

All our payments go through PayPal, which is one of the most secure on-line trading companies around. PayPal supports the full range of fraud-prevention methods including online transaction authorisation, cardholder verification (i.e. via Verified by Visa and MasterCard Secure Code), and Address Verification Service (AVS).

In addition, PayPal hides your financial details so you don't have to share them online.

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What if I want to return something?

No problem. We offer a full money-back guarantee so you can buy in total confidence. If you're not entirely happy with the goods or the service we provide, simply call or email us and we will arrange a collection and full refund. All we ask is that you do this within 7 days of receiving the goods, you pay for the return delivery costs and that the goods are returned to us in the same condition and packaging they arrived in. The only exception to this are DVDs, CD-ROMs and PowerPoint discs from the Training In A Box range which have a 30 day money-back guarantee.

We have limited stocks of some of the old Refill Packs, so if you'd prefer the paperwork instead of the Document CD please call us. If you've purchased a complete pack in the past and would prefer to enjoy the benefits of a Document CD now, we charge a fee of £29 including postage (but plus VAT). Just call us to order.

see our full Terms and Conditions for more details.

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What is a Document CD?

Until recently each of our new packs came with a set of printed training material. You got 25 questionnaires, 25 certificates, a Training Record Form and so on. When the pack ran out, you would purchase a new Refill Pack from us. In response to customer demand, we've now replaced the printed pack with a single CD-ROM disc - The Document CD.

The Document CD contains everything you need to run a professional session, including questionnaires, worksheets, the trainer's guide, certificates etc. - all in the universal PDF format ready for you to print off at your leisure. There is no restriction on the number of copies you can print off and you can use the CD as often as you like - saving you time and money. Our handy Pocket Guides are also available separately in durable laminated card, and are a great way to help make sure the message sticks!

We have limited stocks of some of the old Refill Packs, so if you'd prefer the paperwork instead of the Document CD please call us. If you've purchased a complete pack in the past and would prefer to enjoy the benefits of a Document CD now, we charge a fee of £29 including postage (but plus VAT). Just call us to order.

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How long did it take for the Bradford City fire to take hold?

This question is asked on some old versions of our fire training packs, but the answer is not given in the training material - sorry about that! The answer is 4 minutes. It's there to stimulate discussion amongst the group and remind your deletes how quickly fire can spread. We have removed this question from the latest copies.

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Do we need to appoint fire marshals and fire wardens?

In general it is a good idea to appoint at least one person to have specific responsibility for emergency and non-emergency fire duties in your workplace. Click here to read our free fact sheet on this topic.

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Can you help us with fire prevention in the workplace?

Click here to read our free fact sheet on this topic.

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