Help and Frequently Asked Questions

Order Related Questions

Product Related Questions

General Advise

How much does carriage cost?

For orders with value up to £100 we add £9 for carriage.
For orders with value of £100-£249 we add £16 for carriage.
Any order over £250 is FREE OF CARRIAGE

When will my order be delivered?

Providing we have stock we aim to dispatch orders within 3 days. With a bit of luck, if we receive your order before 1pm you may get your goods the next day - though we don’t like to guarantee this. We do not offer an over night guaranteed service.

Can you deliver outside of the UK?

No. We regret that at this time delivery can only be made within mainland UK.

Do you pass my information on to anyone else?

No. And we never will. We know how annoying unsolicited mail can be and we promise not to sell your information on to other companies for their marketing purposes.

How can I pay for my order?

To help maintain our low prices we only accept payment on-line at the time of ordering. We accept all major credit cards. We do not offer credit terms and nor do we accept cheques. 

How secure are my credit card details with you?

All our payments go through WorldPay, which as part of the Royal Bank of Scotland, is one of the most secure on-line trading companies around. WorldPay supports the full range of fraud-prevention methods including online transaction authorisation, cardholder verification (i.e. via Verified by Visa and MasterCard Secure Code), and Address Verification Service (AVS).

In addition, WorldPay has developed several in-house anti-fraud tools that are designed to avoid hassle and minimise financial loss (including the WorldPay Guarantee which can protect you against financial loss due to fraud).

How long have Bonus Fire been trading?

Bonus Fire was established five years ago as the Internet arm of Right Action Ltd., which has been trading in fire protection since 1977. We have a wealth of experience and a secure trading base to guarantee you the confidence you need. Our clients include Rolls Royce, British Sugar, National Power, Shell Oil, Boeing, Kent County Council, Securicor, Kimberly Clark and many more.

How can Bonus Fire offer such low prices?

Traditionally fire extinguishers have been supplied by local companies who will make a site visit to advise you of your requirements, send a quote, hand-deliver the goods, fit them, invoice you, wait for payment and finally bank the cheque. All that takes time and money, which of course, you pay for. With Bonus Fire you cut out all the expensive stuff and simply get the goods you want quickly and easily. We can help you choose the right equipment with our free Fact Sheets. Yes, you will have to screw the hooks for your extinguishers to the wall yourself and pay by credit card when you order, but we think these are worth the savings you’ll make.

What are the laws relating to fire extinguishers and fire training?

Until recently there were over 120 pieces of Fire safety regulation in the UK, dating as far back as the 1700's. All this legislation was recently reviewed by the government, resulting in the new Fire Safety Order. Everything is now risk assessment based. The starting point on understanding what fire safety equipment you need is your fire risk assessment. Click here to read our free fact sheet on fire safety legislation and here for fire training.

How do I know which extinguishers to choose?

The fire extinguishers you need will depend on the surrounding risks. You may have had advice from a fire officer, auditor or local fire protection firm. For help, check out our FREE online Fact Sheet on Choosing the Right Extinguisher or ADR Vehicle Safety Legislation or browse our full range of Fact Sheets for answers to many commonly asked questions.

What are the ‘classes of fire’?

It may surprise you to know that depending on what’s burning, fires are grouped in to different categories, or classes. It stands to reason that a fire in a chip pan is quite different from one in a waste paper bin, and each one will need tackling in a different way.

A Class ‘A’ fire is a flammable solid, like wood, paper and fabrics. This could be waste paper in a rubbish bin, upholstered chairs, curtains, towels, clothing, and so on.

Class ‘B’ is for liquids, like petrol and kerosene. You may have some cleaning fluids that are flammable, and don’t even realise it. Perhaps you have petrol or oils stored in a maintenance workshop? Most hospitals or large care homes will have some sort of fuel for machinery, like trolleys and trucks for transporting laundry.

Class ‘C’ is for flammable gases, like Butane and Propane.

Class ‘E’ is for electrical fires. Strictly speaking, this isn’t a proper class of fire, because electricity would be the heat source. Having said that, faulty electrical leads and appliances are the cause of so many fires that it is worth reminding ourselves of the dangers. Electrical appliances are everywhere, from cooking appliances, heaters, and televisions, medical equipment and so on.

And, last of all, Class ‘F’. This is a special class of fire just for the oil in deep fat fryers. If you use one of these in your kitchen, you can imagine how hot the fat would have to be to burst in to flames. And this is why it needs a special type of extinguisher.

You can read more about the types of fires in our Fact sheet - Choosing the right Fire Extinguisher

Why are all fire extinguishers now red?

In 1985, an EU Directive required all fire extinguishers to be red in colour with only a small flash of the old British Standard allowed. So, Foam will have a small cream flash of colour; Dry Powder, blue; Carbon Dioxide, black; Wet Chemical, yellow.

Do we have to replace fire extinguishers in the old British Standard colours?

No. The old colours are fine. When the extinguisher comes to the end of its life, e.g. due to corrosion, it will be replaced by a new red model.

Do we have to wall mount fire extinguishers?

Yes. British Standards advise all fire extinguishers are wall mounted. All our fire extinguishers are supplied with wall mounting brackets. You may prefer to place your extinguishers on stands or in cabinets. The choice is yours. Stands are ideal for extinguishers located in central locations in a room where there is no wall and the only alternative would be to place the extinguisher on the floor. Cabinets are generally for outside use or on trucks.

What guarantees do I get with your fire extinguishers?

All our products are guaranteed for a period of twelve months from the date of delivery against defects in design, materials or workmanship. If there are any such defects then we shall repair or replace the defective products free of charge.

See our full Terms and Conditions for more details.

What if want to return something?

No problem. We offer a full money-back guarantee so you can buy in total confidence. If you’re not entirely happy with the goods or the service we provide, simply call or email us and we will arrange a collection and full refund. All we ask is that you do this within 7 days of receiving the goods, you pay for the return delivery costs and that the goods are returned to us in the same condition and packaging they arrived in. The only exception to this are DVDs, CD-ROMs and PowerPoint discs from the Training In A Box range which have a 30 day money-back guarantee.

see our full Terms and Conditions for more details.

How to I get my extinguishers maintained?

Check out our free fact sheet here. Look in the Yellow Pages for a local supply or if you are in the Lincolnshire/Humberside area, why not try our sister company Right Action Ltd.? They are on 01472 358222.

What is a Document CD?

Until recently each of our new packs came with a set of printed training material. You got 25 questionnaires, 25 certificates, a Training Record Form and so on. When the pack ran out, you would purchase a new Refill Pack from us. In response to customer demand, we’ve now replaced the printed pack with a single CD-ROM disc – The Document CD.

The Document CD contains everything you need to run a professional session, including questionnaires, worksheets, the trainer’s guide, certificates etc. – all in the universal PDF format ready for you to print off at your leisure. There is no restriction on the number of copies you can print off and you can use the CD as often as you like – saving you time and money. Our handy Pocket Guides are also available separately in durable laminated card, and are a great way to help make sure the message sticks!

We have limited stocks of some of the old Refill Packs, so if you’d prefer the paperwork instead of the Document CD please call us. If you’ve purchased a complete pack in the past and would prefer to enjoy the benefits of a Document CD now, we charge a fee of £29 including postage (but plus VAT). Just call us to order.

What are the requirements for fire extinguishers on trucks?

Click here to read our free fact sheet on this topic.

Is there special requirements for deep fat fryers?

There is a special fire extinguisher designed specifically to deal with cooking oil fires call Wet Chemical [include link, to the Wet Chemical extinguisher]. It suppresses the flames quickly without splashing the oil around and is fitted with a lance so that you don’t have to get too close when using it. click here to read

How long did it take for the Bradford City fire to take hold?

This question is asked on some old versions of our fire training packs, but the answer is not given in the training material - sorry about that! The answer is 4 minutes. It’s there to stimulate discussion amongst the group and remind your deletes how quickly fire can spread. We have removed this question from the latest copies.

Do we need to appoint fire marshals fire wardens?

In general it is a good idea to appoint at least one person to have specific responsibility for emergency and non-emergency fire duties in your workplace. Click here to read our free fact sheet on this topic.

Can you help us make a start on fire risk assessments?

All companies need to complete a fire risk assessment and we’ve produced a free set of forms to help you get started. Click here to download your set.

Can you help us with fire prevention in the workplace?

Click here to read our free fact sheet on this topic.

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