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Help and Frequently Asked Questions

Order Related Questions

Product Related Questions

How do I get FREE carriage?

Any orders with value up to £10 comes with FREE carriage.
For orders with value up to £100 we add £9 for carriage.
For orders with value up to £250 we add £16 for carriage.
Any order over £250 is FREE OF CARRIAGE

When will my order be delivered?

Goods are usually despatched within 24 hours of order and will normally be with you within 3-4 working days. We will always endeavour to inform you if we expect any delays. If you require ‘next day’ service we are happy to arrange this at extra cost - please phone for details before placing your order.

Can you deliver outside of the UK?

No. We regret that at this time delivery can only be made within mainland UK.

Do you pass my information on to anyone else?

No. And we never will. We know how annoying unsolicited mail can be and we promise not to sell your information on to other companies for their marketing purposes.

How can I pay for my order?

We accept payment on-line with Switch and all major credit cards. If you wish to pay by cheque, please telephone your order through. In some circumstances we can offer limited credit.

How secure are my credit card details with you?

All our payments go through WorldPay, which as part of the Royal Bank of Scotland, is one of the most secure on-line trading companies around. WorldPay supports the full range of fraud-prevention methods including online transaction authorisation, cardholder verification (i.e. via Verified by Visa and MasterCard Secure Code), and Address Verification Service (AVS).

In addition, WorldPay has developed several in-house anti-fraud tools that are designed to avoid hassle and minimise financial loss (including the WorldPay Guarantee which can protect you against financial loss due to fraud).

How long have Bonus Fire been trading?

Bonus Fire was established three years ago as the Internet arm of Right Action Ltd., which has been trading in fire protection since 1977. We have a wealth of experience and a secure trading base to guarantee you the confidence you need. Our clients include Rolls Royce, British Sugar, National Power, Shell Oil, Boeing, Kent County Council, Securicor, Kimberly Clark and many more.

Why is Bonus Fire so cheap?

Traditionally fire extinguishers have been supplied by local companies who will make a site visit to advise you of your requirements, send a quote, hand-deliver the goods, fit them, invoice you, wait for payment and finally bank the cheque. All that takes time and money, which of course, you pay for. With Bonus Fire you cut out all the expensive stuff and simply get the goods you want quickly and easily. We can help you choose the right equipment with our free Fact Sheets and we’re always happy to give telephone advice. Yes, you will have to fit the goods yourself and pay by credit card when you order, but we think these are worth the savings you’ll make.

What are the laws relating to fire extinguishers and fire training?

Until recently there were over 120 pieces of Fire safety regulation in the UK, dating as far back as the 1700's. All this legislation was recently reviewed by the government, resulting in the new Fire Safety Order.

Visit our factsheets section for more information.

How do I know which extinguishers to choose?

The fire extinguishers you need will depend on the surrounding risks. You may have had advice from a fire officer, auditor or local fire protection firm. For help, check out our FREE online Fact Sheet on Choosing the Right Extinguisher, and don’t forget you can always call us for more free advice on choosing fire extinguishers and training packs.

What are the ‘classes of fire’?

It may surprise you to know that depending on what’s burning, fires are grouped in to different categories, or classes. It stands to reason that a fire in a chip pan is quite different from one in a waste paper bin, and each one will need tackling in a different way.

A Class ‘A’ fire is a flammable solid, like wood, paper and fabrics. This could be waste paper in a rubbish bin, upholstered chairs, curtains, towels, clothing, and so on.

Class ‘B’ is for liquids, like petrol and kerosene. You may have some cleaning fluids that are flammable, and don’t even realise it. Perhaps you have petrol or oils stored in a maintenance workshop? Most hospitals or large care homes will have some sort of fuel for machinery, like trolleys and trucks for transporting laundry.

Class ‘C’ is for flammable gases, like Butane and Propane.

Class ‘E’ is for electrical fires. Strictly speaking, this isn’t a proper class of fire, because electricity would be the heat source. Having said that, faulty electrical leads and appliances are the cause of so many fires that it is worth reminding ourselves of the dangers. Electrical appliances are everywhere, from cooking appliances, heaters, and televisions, medical equipment and so on.

And, last of all, Class ‘F’. This is a special class of fire just for the oil in deep fat fryers. If you use one of these in your kitchen, you can imagine how hot the fat would have to be to burst in to flames. And this is why it needs a special type of extinguisher.

You can read more about the types of fires in our Factsheet - Choosing the right Fire Extinguisher

Why are all fire extinguishers now red?

In 1985, an EU Directive required all fire extinguishers to be red in colour with only a small flash of the old British Standard allowed. So, Foam will have a small cream flash of colour; Dry Powder, blue; Carbon Dioxide, black; Wet Chemical, yellow.

Do we have to replace fire extinguishers in the old British Standard colours?

No. The old colours are fine. When the extinguisher comes to the end of its life, e.g. due to corrosion, it will be replaced by a new red model.

Do we have to wall mount fire extinguishers?

Yes. British Standards advise all fire extinguishers are wall mounted. All our fire extinguishers are supplied with wall mounting brackets. You may prefer to place your extinguishers on stands or in cabinets. The choice is yours. Stands are ideal for extinguishers located in central locations in a room where there is no wall and the only alternative would be to place the extinguisher on the floor. Cabinets are generally for outside use or on trucks.

What guarantees do I get with your fire extinguishers?

All our products are guaranteed for a period of twelve months from the date of delivery against defects in design, materials or workmanship. If there are any such defects then we shall repair or replace the defective products free of charge.

See our full Terms and Conditions for more details.

What if want to return something?

No problem. We offer a full money-back guarantee so you can buy in total confidence. If you’re not entirely happy with the goods or the service we provide, simply call or email us and we will arrange a collection and full refund. All we ask is that you do this within 7 days of receiving the goods, you pay for the return delivery costs and that the goods are returned to us in the same condition and packaging they arrived in.

Call us on or see our full Terms and Conditions for more details.

How to I get my extinguishers maintained?

We just advice you look in the Yellow Pages for a local supply. If you are in the Lincolnshire/Humberside area, why not try our sister company Right Action Ltd. for a quote? They are on 01472 358222.